Occasionally our support team will ask you to add Support as a user to your Famundo site. This is will create a temporary user that will allow us to log in and troubleshoot any issues you might be having. You can delete Support as a user after we have resolved your issue.

To add Support as a user, please follow these steps:

Famundo for Families

Go to Setup > Family Settings
Click on Members
Click on Add > Add Member From Existing Famundo User
Login name = support (lower case)
User type = Parent(very important)

Famundo for Organizations

Go to Setup > Organization Settings
Click on Users
Click on Add > Add User From Existing Famundo User
Login name = support (lower case)
User type = Administrator(very important)