You are currently viewing a topic inside the Family Support forum.

Error message in quick entry for calendar

 
Dec 5, 2007 8:08am
Avatar bevclark1 4 post(s)

I am trying to enter items into my calendar and keep getting this error message:

undefined method `>’ for nil:NilClass

I also have no entry box for start and end time.

Please advise!
 
Dec 6, 2007 1:09am
Avatar Cosmin Famundo Staff 171 post(s)

Hi.

Sorry for the inconvenience.

Can you please post the name of your Famundo account as well as your web browser version?

Regards.
Cosmin
 
Dec 6, 2007 6:49pm
Avatar bevclark1 4 post(s)

the account name is http://theclarks-rbtm.famundo.com/home_page

and we are using Internet Expolorer 7.0
 
Dec 6, 2007 6:52pm
Avatar bevclark1 4 post(s)

Also, when I click on change timezone, nothing happens.
 
Dec 6, 2007 7:21pm
Avatar bevclark1 4 post(s)

My husband can do it on his computer which is running vista, i am running XP
 
Dec 6, 2007 11:10pm
Avatar Cosmin Famundo Staff 171 post(s)

Hi,

I can’t duplicate this problem on our test machines. Can you clear your browser cache and retry please? (you can find steps here http://forum.famundo.com/forums/3/topics/94 )

Another option that you have is to install Firefox (http://www.firefox.com) and use that instead of IE7.

Regards,
Cosmin
 
Apr 17, 2008 7:05am
Avatar hendyfam 7 post(s)

I have also run into bevclark1’s problem sporadically, and I use Firefox/XP. No real rhyme or reason to it. I usually close out Famundo and start it up again and it goes away.
 
Apr 17, 2008 8:25am
Avatar Cosmin Famundo Staff 171 post(s)

Hi,

Can you give more details please about your browser and OS ?

Regards,
Cosmin
 
Apr 18, 2008 3:31pm
Avatar hendyfam 7 post(s)

Firefox: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.14) Gecko/20080404 Firefox/2.0.0.14

XP: Windows XP Professional: Version 5.1.2600 Service Pack 2 Build 2600
 
May 1, 2008 5:20am
Avatar hendyfam 7 post(s)

I neglected to mention that I get this problem with both Firefox and IE (Version 7.0.5730.11) on two different computers. And while I said it happened sporadically, I didn’t mean that it only happens once in a while—it happens at least once a day. Seems odd that there are only two of us having problems with this.
 
May 1, 2008 5:34am
Avatar Cosmin Famundo Staff 171 post(s)

Hi,
Sorry for the inconvenience.
I’m not able to duplicate this issue and I didn’t see any errors in the logs.
Can you give us more details and hopefully we can narrow it down?
Do you experience the same problem were you don’t see the start and end date ? Or just the ‘undefined method `>’ for nil:NilClass’ error?
Next time you see the error can you write down your date & time and post here or send us an e-mail at the support@famundo.com so we can check the logs?

Thanks.
Cosmin
 
May 2, 2008 3:25am
Avatar hendyfam 7 post(s)

11:08pm, May 1

Tried to “add event”, and there is no box to fill in at “start at” and “ends at”. Enter description, hit “add” and a yellow box with “undefined method `-’ for nil:NilClass” comes up. If you try to drag the event into the calendar, and get the time that way, it doesn’t work, either. I’ve emailed what the “add event” box looks like on my screen. This is from a computer using IE7.

Signup or Login to post a reply.

You are currently viewing a topic inside the Family Support forum.