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Can't access your account

 
Nov 26, 2007 4:19pm
Avatar Kimberly 16 post(s)

I installed the outlook plugin and configured settings in the plugin and on famundo (btw your link only explains how to install plugin not where/how to configure it and famundo).

When I try to sync, I get the following error:

Can’t access your account. Correct your server location, username or password.

I know my username and password are correct. I did not change the default server address

http://sync.famundo.com/funambol/ds
 
Nov 26, 2007 6:11pm
Avatar Cosmin Famundo Staff 171 post(s)

Hi,

Please retry it now. Should be fine now.

Cosmin
 
Nov 26, 2007 9:41pm
Avatar Jennifer C 2 post(s)

I am getting the same error and also did not change the default server.
 
Nov 26, 2007 11:02pm
Avatar Cosmin Famundo Staff 171 post(s)

Hi,
Can you retry please? We experienced a small problem with the sync server, but everything should be fine now.

If you still encounter an issue can you please post here your Famundo account name and the approximate time of your sync.

Regards,
Cosmin
 
Nov 28, 2007 6:31pm
Avatar Jennifer C 2 post(s)

It says the server name must be corrected if I use the server above. If you delete out the “ds” at the end it looks like it starts to sync, I thought. Said it was reading my outlook, but it failed and gave an error message.

Accountname: calzadacazalot
Time: 11/28/07 @ 12:30p CST
 
Nov 28, 2007 6:56pm
Avatar Cosmin Famundo Staff 171 post(s)

Hi Jennifer,

Looking at the logs I can see the sync settings are a bit wrong.

First, this url http://sync.famundo.com/funambol/ds is correct so please leave the ds part there.
For the Sync username field you have to enter your Famundo account name AND your Famundo username. For example, if your Famundo site is myfamundo.famundo.com and your username is mikedoe, you will enter the following: myfamundo mikedoe (there is a space between the site name and the username)

For more details you can find at this link http://help.famundo.com/help/items/syncoutlook a lot of info (the Famundo settings as well as the Outlook plugin settings down in the bottom of the page).

Please let us know if it works for you now.

Regards,
Cosmin Andriescu
Famundo LLC

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