same song, different verse

Mar 18, 2008 2:26am

Babes 3 post(s)

I can’t make the plug-in work – I have installed correctly and have famundo showing in outlook but the sync won’t work. I see nothing on my famundo calendar.
Help!

Mar 18, 2008 2:49am

Cosmin Famundo Staff 149 post(s)

Hi,

Can you please post your Famundo account name?

Regards,
Cosmin

Mar 18, 2008 11:55am

Babes 3 post(s)

Yes! My famundo account name is floydb.

Mar 18, 2008 6:03pm

Cosmin Famundo Staff 149 post(s)

Hi,

I checked the sync logs and I noticed that you didn’t set up the Outlook plugin correctly. Here are the complete steps on how to do it http://help.famundo.com/help/items/configure_plugin
In the username field of the Account options please type in your Famundo account and your username (with a space between the account name and the username). Once you do that you should have the sync up and running.

Please check also your sync preferences in Famundo (steps are here http://help.famundo.com/help/items/configure_famundo_sync) so you set up properly where the events will land in Famundo.

I hope this helps. If you have other issues let us know please.

Regards,
Cosmin

Mar 19, 2008 3:54am

Babes 3 post(s)

Got it all taken care of – thanks so much!

Aug 8, 2008 4:15am

ladeb 6 post(s)

OK, so I have read the account and user name directions, but really don’t understand what should be entered. Call me a newby to technology. Anyway the URL I see is: http://mochas-mob.famundo.com/calendars. From what I can tell then my account name is mochas-mob. What is the user name? same?

Sorry so lame, but I am missing something basic here.

Aug 8, 2008 4:27am

Cosmin Famundo Staff 149 post(s)

Hi,

Don’t worry. Any question is a good question :) You’re correct regarding the account name
The user name is your login name (the one you use when you are prompted with for a login and password when you visit your Famundo account).

Let me know if you have further trouble and we can walk you through.

Regards,
Cosmin

Aug 8, 2008 7:05pm

ladeb 6 post(s)

OK, so if my user name is mochas-mob, what is the account name? mochas-mob as well? If so, it isn’t working.

Aug 8, 2008 8:43pm

Cosmin Famundo Staff 149 post(s)

Hi,
Yes, I think you used the same name for both the account name and your login.
Your Outlook ync username is: mochas-mob mochas-mob
Please make sure you use the correct password.

It should work for you. Give it another try.
I’ve seen in the logs you tried it but I think the password was wrong.

Let us know if it’s not working. Please post the time when you tried to sync as it’s easier to find the sync logs.

Regards,
Cosmin

Aug 10, 2008 10:38pm

ladeb 6 post(s)

OK, tried with what you put in above. Double checked PW and tried 2 more times. No luck. sorry for the delay between tries, out of town for weekend.

Aug 12, 2008 1:50am

Cosmin Famundo Staff 149 post(s)

Hi,

Please try again. I reseted your settings. If the password is correct it should work now.

Regards,
Cosmin

Aug 12, 2008 3:09pm

ladeb 6 post(s)

Is there a time that you are on ‘live’ that we could work through this – still encountering the same error message.

Aug 12, 2008 3:42pm

Cosmin Famundo Staff 149 post(s)

Hi,

I think I know what’s causing this problem. In the username area from Outlook (where you typed mochas-mob mochas-mob) please remove one of the space characters between the first mochas-mob and the second one. Currently you have 2 spaces there.

And give it one more try please.
I’m in PST timezone and online most of the time. :)

Cosmin

Aug 12, 2008 7:48pm

ladeb 6 post(s)

Well, it seems to by sync’ing, but I am not seeing anything when I look at my outlook calendar?

Aug 12, 2008 9:08pm

Cosmin Famundo Staff 149 post(s)

Hi,
Glad that at least is connecting now.

Please read these page with the steps on how to configure your sync settings in Famundo

http://help.famundo.com/help/items/configure_famundo_sync

and check that the calendar you wish to sync with Outlook is selected

Cosmin

Aug 12, 2008 9:36pm

ladeb 6 post(s)

SUCCESS!! in the details of the calendar details, the remote name was ‘scal’ and needed to be ‘fscal’. Added the ‘F’ and life is good. Thanks for all your help and patience! This is going to be awesome!

Aug 12, 2008 9:38pm

Cosmin Famundo Staff 149 post(s)

No prob! Glad is working for you. :)
I guess we need to write better explanations in the help area.

Cosmin

Mar 18, 2008 2:26am Babes 3 post(s)	I can’t make the plug-in work – I have installed correctly and have famundo showing in outlook but the sync won’t work. I see nothing on my famundo calendar. Help!

Mar 18, 2008 2:49am Cosmin Famundo Staff 149 post(s)	Hi, Can you please post your Famundo account name? Regards, Cosmin

Mar 18, 2008 11:55am Babes 3 post(s)	Yes! My famundo account name is floydb.

Mar 18, 2008 6:03pm Cosmin Famundo Staff 149 post(s)	Hi, I checked the sync logs and I noticed that you didn’t set up the Outlook plugin correctly. Here are the complete steps on how to do it http://help.famundo.com/help/items/configure_plugin In the username field of the Account options please type in your Famundo account and your username (with a space between the account name and the username). Once you do that you should have the sync up and running. Please check also your sync preferences in Famundo (steps are here http://help.famundo.com/help/items/configure_famundo_sync) so you set up properly where the events will land in Famundo. I hope this helps. If you have other issues let us know please. Regards, Cosmin

Mar 19, 2008 3:54am Babes 3 post(s)	Got it all taken care of – thanks so much!

Aug 8, 2008 4:15am ladeb 6 post(s)	OK, so I have read the account and user name directions, but really don’t understand what should be entered. Call me a newby to technology. Anyway the URL I see is: http://mochas-mob.famundo.com/calendars. From what I can tell then my account name is mochas-mob. What is the user name? same? Sorry so lame, but I am missing something basic here.

Aug 8, 2008 4:27am Cosmin Famundo Staff 149 post(s)	Hi, Don’t worry. Any question is a good question :) You’re correct regarding the account name The user name is your login name (the one you use when you are prompted with for a login and password when you visit your Famundo account). Let me know if you have further trouble and we can walk you through. Regards, Cosmin

Aug 8, 2008 7:05pm ladeb 6 post(s)	OK, so if my user name is mochas-mob, what is the account name? mochas-mob as well? If so, it isn’t working.

Aug 8, 2008 8:43pm Cosmin Famundo Staff 149 post(s)	Hi, Yes, I think you used the same name for both the account name and your login. Your Outlook ync username is: mochas-mob mochas-mob Please make sure you use the correct password. It should work for you. Give it another try. I’ve seen in the logs you tried it but I think the password was wrong. Let us know if it’s not working. Please post the time when you tried to sync as it’s easier to find the sync logs. Regards, Cosmin

Aug 10, 2008 10:38pm ladeb 6 post(s)	OK, tried with what you put in above. Double checked PW and tried 2 more times. No luck. sorry for the delay between tries, out of town for weekend.

Aug 12, 2008 1:50am Cosmin Famundo Staff 149 post(s)	Hi, Please try again. I reseted your settings. If the password is correct it should work now. Regards, Cosmin

Aug 12, 2008 3:09pm ladeb 6 post(s)	Is there a time that you are on ‘live’ that we could work through this – still encountering the same error message.

Aug 12, 2008 3:42pm Cosmin Famundo Staff 149 post(s)	Hi, I think I know what’s causing this problem. In the username area from Outlook (where you typed mochas-mob mochas-mob) please remove one of the space characters between the first mochas-mob and the second one. Currently you have 2 spaces there. And give it one more try please. I’m in PST timezone and online most of the time. :) Cosmin

Aug 12, 2008 7:48pm ladeb 6 post(s)	Well, it seems to by sync’ing, but I am not seeing anything when I look at my outlook calendar?

Aug 12, 2008 9:08pm Cosmin Famundo Staff 149 post(s)	Hi, Glad that at least is connecting now. Please read these page with the steps on how to configure your sync settings in Famundo http://help.famundo.com/help/items/configure_famundo_sync and check that the calendar you wish to sync with Outlook is selected Cosmin

Aug 12, 2008 9:36pm ladeb 6 post(s)	SUCCESS!! in the details of the calendar details, the remote name was ‘scal’ and needed to be ‘fscal’. Added the ‘F’ and life is good. Thanks for all your help and patience! This is going to be awesome!

Aug 12, 2008 9:38pm Cosmin Famundo Staff 149 post(s)	No prob! Glad is working for you. :) I guess we need to write better explanations in the help area. Cosmin

same song, different verse

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