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Famundo Outlook Client Error

 
Mar 7, 2008 1:09am
Avatar ICE 6 post(s)

Hello -

Having the following sync issue when attempting to sync 2-way, just calendar using Outlook 2007.

FAMUNDO OUTLOOK CLIENT ERROR (dialog window title)
“Can’t access the server. Check your network connectivity and your account’s server location.”

Settings are correct for server: http://sync.famundo.com/funambol/ds
Also, pinged http://sync.famund.com from my connection and response is OK.
I just signed up and started my account about 2 hours before attempting to sync.

The following Debugging Log is what results:

2008-03-06 18:35:00 GMT -6:00 – # Famundo Outlook Sync Plugin v. 6.5.1 – LOG file

18:35:02 GMT -6:00 [INFO] – ** BEGIN of Synchronization session *
18:35:02 GMT -6:00 [INFO] – Synchronization URL: http://sync.famundo.com/funambol/ds
18:35:02 GMT -6:00 [INFO] – Preparing synchronization of appointment…
18:35:08 GMT -6:00 [ERROR] – Error in preparing sync: Network error: the attempt to connect to the server failed -> exit
18:35:08 GMT -6:00 [INFO] –
============================================================
================ SYNCHRONIZATION REPORT ================
============================================================

SYNCHRONIZATION COMPLETED WITH ERRORS
—-—-—-—-—-—-——-
Last error message = “Network error: the attempt to connect to the server failed -> exit”
Last error code = 2001

Calendar:
—-— Not synced.

18:35:09 GMT -6:00 [INFO] – Syncronization process completed with errors (code = 2001).
18:35:24 GMT -6:00 [DEBUG] – Starting the Sync process…
18:35:24 GMT -6:00 [DEBUG] – Set a lower priority to the process
18:35:24 GMT -6:00 [DEBUG] – Set listeners
18:35:24 GMT -6:00 [DEBUG] – Creating SyncSources…
18:35:24 GMT -6:00 [DEBUG] – Creating the sync-mutex (“fol-SyncInProgress-1204850124”)
18:35:24 GMT -6:00 [DEBUG] – Start SyncClient::Sync() with 1 sources
18:35:24 GMT -6:00 [INFO] – ** BEGIN of Synchronization session *
18:35:24 GMT -6:00 [INFO] – Synchronization URL: http://sync.famundo.com/funambol/ds
18:35:24 GMT -6:00 [INFO] – Preparing synchronization of appointment…
18:35:24 GMT -6:00 [DEBUG] – Checking devinfo…
18:35:24 GMT -6:00 [DEBUG] – devinfo hash: pF+wOn+V5UFwfdbXiGo4Yg==
18:35:24 GMT -6:00 [DEBUG] – devinfo changed, retransmit
18:35:24 GMT -6:00 [DEBUG] – Initialization message:
18:35:24 GMT -6:00 [DEBUG] – <?xml version=”1.0” encoding=”UTF-8”?>

18:35:24 GMT -6:00 [DEBUG] – User Agent = Famundo Outlook Sync Plugin v. 6.5.1
18:35:24 GMT -6:00 [DEBUG] – Initialization sent.
18:35:24 GMT -6:00 [DEBUG] – Connecting to sync.famundo.com:80
18:35:24 GMT -6:00 [DEBUG] – Requesting resource /funambol/ds
18:35:24 GMT -6:00 [DEBUG] – Sending data of size 3426…
18:35:24 GMT -6:00 [DEBUG] – HttpSendRequest error 12029: A connection with the server could not be established

18:35:24 GMT -6:00 [DEBUG] – Network error: the attempt to connect to the server failed -> exit
18:35:24 GMT -6:00 [DEBUG] – Error occurred in sync: code 3 = Network error: the attempt to connect to the server failed -> exit
18:35:24 GMT -6:00 [ERROR] – Error in preparing sync: Network error: the attempt to connect to the server failed -> exit
18:35:24 GMT -6:00 [INFO] –
============================================================
================ SYNCHRONIZATION REPORT ================
============================================================

SYNCHRONIZATION COMPLETED WITH ERRORS
—-—-—-—-—-—-——-
Last error message = “Network error: the attempt to connect to the server failed -> exit”
Last error code = 2001

Calendar:
—-— Not synced.
 
Mar 7, 2008 7:56am
Avatar Cosmin Famundo Staff 149 post(s)

Hi,

It’s some network issue on your side. Could be the Windows Firewall. If you point your browser to this address http://sync.famundo.com/funambol/ds ? Do you see the page?

Regards,
Cosmin
 
Mar 7, 2008 1:38pm
Avatar ICE 6 post(s)

Cosmin,

Thank you. I dropped the firewall on my PC (Zone Alarm) and it appeared to be able to communicate with the server. However, I am getting a different message now. Please see. Thank you for your support. I’m looking forward to connecting soon!

“Can’t Access your account. Correct your server location, username, and password.”

Also, when trying to click on the above link, I do not get a website. Just a blank page. Should I be seeing something? Here is the debug report I received just now. Thanks, Cosmin!

J

2008-03-07 07:31:51 GMT -6:00 – # Famundo Outlook Sync Plugin v. 6.5.1 – LOG file

07:31:51 GMT -6:00 [DEBUG] – Starting the Sync process…
07:31:51 GMT -6:00 [DEBUG] – Set a lower priority to the process
07:31:51 GMT -6:00 [DEBUG] – Set listeners
07:31:51 GMT -6:00 [DEBUG] – Creating SyncSources…
07:31:51 GMT -6:00 [DEBUG] – Creating the sync-mutex (“fol-SyncInProgress-1204896711”)
07:31:51 GMT -6:00 [DEBUG] – Start SyncClient::Sync() with 1 sources
07:31:51 GMT -6:00 [INFO] – ** BEGIN of Synchronization session **
07:31:51 GMT -6:00 [INFO] – Synchronization URL: http://sync.famundo.com/funambol/ds
07:31:51 GMT -6:00 [INFO] – Preparing synchronization of appointment…
07:31:51 GMT -6:00 [DEBUG] – Checking devinfo…
07:31:51 GMT -6:00 [DEBUG] – devinfo hash: pF+wOn+V5UFwfdbXiGo4Yg==
07:31:51 GMT -6:00 [DEBUG] – devinfo changed, retransmit
07:31:51 GMT -6:00 [DEBUG] – Initialization message:
07:31:51 GMT -6:00 [DEBUG] – <?xml version=”1.0” encoding=”UTF-8”?>
<syncml>
<synchdr><verdtd>1.1</verdtd>
<verproto>SyncML/1.1</verproto>
<sessionid>1204896711</sessionid>
<msgid>1</msgid>
<target><locuri>http://sync.famundo.com/funambol/ds</locuri>
</target>
<source><locuri>fol-Q1AtTDgzMC1DVzJTM0QxOkphbWVzIEZlcm1pbg==</locuri>
</source>
<cred><meta><format xmlns="syncml:metinf">b64</format>
<type xmlns="syncml:metinf">syncml:auth-basic</type>
</meta>
<data>am1hYyBqZmVybWluOmVuZ2FnZW11bmQw</data>
</cred>
<meta><maxmsgsize xmlns="syncml:metinf">250000</maxmsgsize>
</meta>
</synchdr>
<syncbody><alert><cmdid>1</cmdid>
<data>202</data>
<item><target><locuri>fscal</locuri>
</target>
<source><locuri>appointment</locuri>
</source>
<meta><anchor xmlns="syncml:metinf"><last>0</last>
<next>1204896711</next>
</anchor>
</meta>
</item>
</alert>
<put><cmdid>2</cmdid>
<meta><type xmlns="syncml:metinf">application/vnd.syncml-devinf+xml</type>
</meta>
<item><source><locuri>./devinf11</locuri>
</source>
<data><devinf xmlns="syncml:devinf"><verdtd>1.1</verdtd>
<man>Funambol</man>
<mod>Funambol Outlook Plug-in</mod>
<swv>6.5.1</swv>
<devid>fol-Q1AtTDgzMC1DVzJTM0QxOkphbWVzIEZlcm1pbg==</devid>
<devtyp>workstation</devtyp>
<utc /><supportlargeobjs /><supportnumberofchanges /><datastore><sourceref>appointment</sourceref>
<rx-pref><cttype>text/x-s4j-sife</cttype>
<verct></verct>
</rx-pref>
<rx><cttype>text/x-s4j-sife</cttype>
<verct></verct>
</rx>
<rx><cttype>text/x-vcalendar</cttype>
<verct>1.0</verct>
</rx>
<tx-pref><cttype>text/x-s4j-sife</cttype>
<verct></verct>
</tx-pref>
<tx><cttype>text/x-s4j-sife</cttype>
<verct></verct>
</tx>
<tx><cttype>text/x-vcalendar</cttype>
<verct>1.0</verct>
</tx>
<synccap><synctype>2</synctype>
<synctype>1</synctype>
<synctype>5</synctype>
<synctype>3</synctype>
<synctype>6</synctype>
<synctype>4</synctype>
</synccap>
</datastore>
<datastore><sourceref>contact</sourceref>
<rx-pref><cttype>text/x-s4j-sifc</cttype>
<verct></verct>
</rx-pref>
<rx><cttype>text/x-s4j-sifc</cttype>
<verct></verct>
</rx>
<rx><cttype>text/x-vcard</cttype>
<verct>2.1</verct>
</rx>
<tx-pref><cttype>text/x-s4j-sifc</cttype>
<verct></verct>
</tx-pref>
<tx><cttype>text/x-s4j-sifc</cttype>
<verct></verct>
</tx>
<tx><cttype>text/x-vcard</cttype>
<verct>2.1</verct>
</tx>
<synccap><synctype>2</synctype>
<synctype>1</synctype>
<synctype>5</synctype>
<synctype>3</synctype>
<synctype>6</synctype>
<synctype>4</synctype>
</synccap>
</datastore>
<datastore><sourceref>note</sourceref>
<rx-pref><cttype>text/x-s4j-sifn</cttype>
<verct></verct>
</rx-pref>
<rx><cttype>text/x-s4j-sifn</cttype>
<verct></verct>
</rx>
<tx-pref><cttype>text/x-s4j-sifn</cttype>
<verct></verct>
</tx-pref>
<tx><cttype>text/x-s4j-sifn</cttype>
<verct></verct>
</tx>
<synccap><synctype>2</synctype>
<synctype>1</synctype>
<synctype>5</synctype>
<synctype>3</synctype>
<synctype>6</synctype>
<synctype>4</synctype>
</synccap>
</datastore>
<datastore><sourceref>task</sourceref>
<rx-pref><cttype>text/x-s4j-sift</cttype>
<verct></verct>
</rx-pref>
<rx><cttype>text/x-s4j-sift</cttype>
<verct></verct>
</rx>
<tx-pref><cttype>text/x-s4j-sift</cttype>
<verct></verct>
</tx-pref>
<tx><cttype>text/x-s4j-sift</cttype>
<verct></verct>
</tx>
<synccap><synctype>2</synctype>
<synctype>1</synctype>
<synctype>5</synctype>
<synctype>3</synctype>
<synctype>6</synctype>
<synctype>4</synctype>
</synccap>
</datastore>
</devinf>
</data>
</item>
</put>
<final /></syncbody>
</syncml>
07:31:51 GMT -6:00 [DEBUG] – User Agent = Famundo Outlook Sync Plugin v. 6.5.1
07:31:52 GMT -6:00 [DEBUG] – Initialization sent.
07:31:52 GMT -6:00 [DEBUG] – Connecting to sync.famundo.com:80
07:31:52 GMT -6:00 [DEBUG] – Requesting resource /funambol/ds
07:31:52 GMT -6:00 [DEBUG] – Sending data of size 3422…
07:31:52 GMT -6:00 [DEBUG] – Message sent
07:31:52 GMT -6:00 [DEBUG] – Finished sending data of size 3422.
07:31:52 GMT -6:00 [DEBUG] – Data sent succesfully to server. Server responds OK
07:31:52 GMT -6:00 [DEBUG] – Header: HTTP/1.1 200 OK

Server: Apache-Coyote/1.1

Set-Cookie:

Accept-Encoding: gzip,deflate

Uncompressed-Content-Length: 1149

Content-Encoding: deflate

Content-Type: application/vnd.syncml+xml

Content-Length: 477

Date: Fri, 07 Mar 2008 13:31:52 GMT

07:31:52 GMT -6:00 [DEBUG] – Uncompressed-Content-Length: 1149
07:31:52 GMT -6:00 [DEBUG] – Reading response…
07:31:52 GMT -6:00 [DEBUG] – Content-length: 477
07:31:52 GMT -6:00 [DEBUG] – Receiving data of size 477…
07:31:52 GMT -6:00 [DEBUG] – Finished receiving data of size 477.
07:31:52 GMT -6:00 [DEBUG] – Response read:
<?xml version=”1.0” encoding=”UTF-8”?>
<syncml>
<synchdr>
<verdtd>1.1</verdtd>
<verproto>SyncML/1.1</verproto>
<sessionid>1204896711</sessionid>
<msgid>1</msgid>
<target>
<locuri>fol-Q1AtTDgzMC1DVzJTM0QxOkphbWVzIEZlcm1pbg==</locuri>
</target>
<source>
<locuri>http://sync.famundo.com/funambol/ds</locuri>
</source>
<respuri>http://sync.famundo.com/funambol/ds;jsessionid=9EBA9619F9C4EBD6CC6E97D1FA8B9E48</respuri>
</synchdr>
<syncbody>
<status>
<cmdid>1</cmdid>
<msgref>1</msgref>
<cmdref>0</cmdref>
<cmd>SyncHdr</cmd>
<targetref>http://sync.famundo.com/funambol/ds</targetref>
<sourceref>fol-Q1AtTDgzMC1DVzJTM0QxOkphbWVzIEZlcm1pbg==</sourceref>
<chal>
<meta>
<format xmlns="syncml:metinf">b64</format>
<type xmlns="syncml:metinf">syncml:auth-basic</type>
</meta>
</chal>
<data>401</data>
</status>
<status>
<cmdid>2</cmdid>
<msgref>1</msgref>
<cmdref>1</cmdref>
<cmd>Alert</cmd>
<targetref>fscal</targetref>
<sourceref>appointment</sourceref>
<data>401</data>
</status>
<status>
<cmdid>3</cmdid>
<msgref>1</msgref>
<cmdref>2</cmdref>
<cmd>Put</cmd>
<sourceref>./devinf11</sourceref>
<data>401</data>
</status>
<final></final>
</syncbody>
</syncml>

07:31:52 GMT -6:00 [DEBUG] – Error occurred in sync: code 3 = Client not authenticated
07:31:52 GMT -6:00 [ERROR] – Error in preparing sync: Client not authenticated
07:31:52 GMT -6:00 [INFO] –
============================================================
================ SYNCHRONIZATION REPORT ================
============================================================

SYNCHRONIZATION COMPLETED WITH ERRORS
—-—-—-—-—-—-——-
Last error message = “Client not authenticated”
Last error code = 401

Calendar:
—-— Not synced.

07:31:52 GMT -6:00 [DEBUG] – Saving configuration to winRegistry
07:31:52 GMT -6:00 [DEBUG] – Writing configuration settings to the management tree
07:31:53 GMT -6:00 [DEBUG] – Releasing sync-mutex…
07:31:53 GMT -6:00 [DEBUG] – Sync-mutex released – closing handle.
07:31:53 GMT -6:00 [DEBUG] – Delete SyncSources…
07:31:53 GMT -6:00 [INFO] – Syncronization process completed with errors (code = 401).
07:31:54 GMT -6:00 [DEBUG] – Current Timezone = (GMT-06:00) Central Time (US & Canada)
07:31:54 GMT -6:00 [DEBUG] – Reading configuration settings from the management tree
07:31:56 GMT -6:00 [DEBUG] – The last task excecution was not performed. Please check windows task scheduler for more details
07:31:59 GMT -6:00 [DEBUG] – Current Timezone = (GMT-06:00) Central Time (US & Canada)
07:31:59 GMT -6:00 [DEBUG] – Reading configuration settings from the management tree
07:32:04 GMT -6:00 [DEBUG] – Writing configuration settings to the management tree
07:32:05 GMT -6:00 [DEBUG] – [UI] StartSync begin
07:32:05 GMT -6:00 [DEBUG] – [UI] Hide menu
07:32:05 GMT -6:00 [DEBUG] – [UI] Starting the syncThread…
07:32:05 GMT -6:00 [DEBUG] – Starting the Sync process…
07:32:05 GMT -6:00 [DEBUG] – Set a lower priority to the process
07:32:05 GMT -6:00 [DEBUG] – Set listeners
07:32:05 GMT -6:00 [DEBUG] – Creating SyncSources…
07:32:05 GMT -6:00 [DEBUG] – Creating the sync-mutex (“fol-SyncInProgress-1204896725”)
07:32:05 GMT -6:00 [DEBUG] – Start SyncClient::Sync() with 1 sources
07:32:05 GMT -6:00 [INFO] -
 
Mar 7, 2008 1:56pm
Avatar ICE 6 post(s)

Cosmin,

Actually – everything’s working now!

After lowering the firewall as you suggested, I just had to reenter my id, password, and server name, and the plug-in re-connected and all was great! I’ve synced up and the outlook synchronization works awesome! Thanks so much for your quick and accurate support!

I look forward to the benefits of FAMUNDO.COM!

J
 
Mar 7, 2008 3:40pm
Avatar ICE 6 post(s)

Cosmin,

For the future, if I needed to keep my firewall up, what suggestions can you offer to allow the firewall to allow the plug-in to communicate properly with the server. I have already entered a trusted address of: http://sync.famundo.com, but the firewall still prevents the plug-in from communicating properly. Of course, when I completely drop the firewall, the plug-in works fine.

But, any suggestions on any of the other FAMUNDO IP addresses or ports that I can try to add to my trusted zone of my firewall so I can keep the firewall up, but just open the necessary IPs or ports?

Thanks, Cosmin.
J.
 
Mar 7, 2008 6:05pm
Avatar Cosmin Famundo Staff 149 post(s)

Hi,
I tested with ZoneAlarm turned on and didn’t have issues (I’m using their latest version). One thing that you could do is increase the ‘Trust level’ for the Famundo Outlook Sync’ (should be somewhere in the Program Control/Programs area. So if you give as many rights you can to the plugin you should not need to disable your firewall.
Let us know if you need further help with this.

Regards,
Cosmin
 
Mar 7, 2008 11:19pm
Avatar ICE 6 post(s)

Cosmin,

Thanks for your response. However, I could not find “Famundo Outlook Sync” on my program list in Zone Alarm. Is the program called something else perhaps?

J
 
Mar 8, 2008 12:22am
Avatar Cosmin Famundo Staff 149 post(s)

Hi,

I think it displays only the running processes. So launch the sync plugin and while letting that run look again in the Programs list (at least this is how it looks in my version).

Cosmin

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