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Windows error

 
Feb 26, 2008 4:33pm
Avatar Kathryn 4 post(s)

I have installed the outlook sync plug in, but when I open up the plug in and click on options to set up the sync with my account information. I get a message that says windows has experienced an error and must shut down and then the plug in disappears from the screen. Windows does not acually shut down.
 
Feb 26, 2008 6:52pm
Avatar Cosmin Famundo Staff 171 post(s)

Hi Kathryn,

What operating system are you using? What Outlook version?

Regards,
Cosmin
 
Feb 27, 2008 9:16pm
Avatar Kathryn 4 post(s)

I am using outlook 2003. also, I ment to say that the message says that te plug in has encounterd and error and need to shut down, not window. Thanks.
 
Mar 2, 2008 5:34am
Avatar Cosmin Famundo Staff 171 post(s)

Hi,

What version of Windows you have?

Regards,
Cosmin
 
Mar 4, 2008 6:30pm
Avatar Kathryn 4 post(s)

I have windows XP
 
Mar 7, 2008 7:33am
Avatar Cosmin Famundo Staff 171 post(s)

Hi Kathryn,

I can’t seem to duplicate this problem. Do you have another plugin installed in Outlook?
Can you try this on a different computer?

Regards,
Cosmin
 
Mar 14, 2008 7:50pm
Avatar Kathryn 4 post(s)

I do not have another Plugin installed. I have sucessfully installed the plug in on my lap top at home. I am trying to install it on my computer at work. Our Network Administer has tried to install it also.
 
Mar 18, 2008 3:17am
Avatar Cosmin Famundo Staff 171 post(s)

Hi,

Can you check if there if you have the lastest service pack for Outlook 2003 (SP3) ? Also do you have SP2 for Windows XP installed?
If will be helpful if you can run msinfo32 (from Start/Run) and do an export of your system information. If you could email that to us to support at famundo dot com we can try figure out why you’re getting that error.

Cosmin

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