You are currently viewing a topic inside the Organization Support forum.
How do I get an added Member access to the site?
sdm3349
2 post(s)
|
According to the help section, when I add a member they will be sent an email asking them to create a user name and password to access the site. Is this an auto-generated email by Famundo? If so, how long does it take for the members to get it? I added members more than 24 hours ago and they still haven’t received the email. If I am to do this manually, please give me a link with the instructions for this. Thanks! |
Richard
Famundo Staff
66 post(s)
|
Sorry for the misunderstanding, we’ll have to clean up the Help system. This was something that is planned but hasn’t been incorporated into the product yet. Currently the member notification is a manual process, you have to can send your new members an e-mail with their login information. They can then go to your Famundo site and log in. I hope this helps. |
|
sdm3349
2 post(s)
|
What do I use for their log in information? I have a number of volunteers and there will be varying degrees of access allowed to the calendar. When I add a new member it just asks for their name, email and phone number. I’ve entered that but I haven’t found anything that asks me to set up a log in or password for them unless I add them as a user but not everyone will be able to edit items as many will just have view access. Perhaps I am not understanding the roles of user and member correctly. I’m not sure what URL to send them to so that I ensure they get set up correctly with a log in and password. |
Cosmin
Famundo Staff
149 post(s)
|
Hi, Actually, you’re right, once you add a member to your org site an email should be delivered to that email address with all the info necessary for that particular person to signup to your org account. This is how the feature is suppose to work and it usually does that. It seems we have a problem with the email delivery for that particular feature. We’re investigating it right now and let you know asap once we have a fix for this. Regards, |
MandyF
1 post
|
It seems that this is still not fixed. I tried adding 3 members today and got an error that said, “Failed to send email notification”. I also added about 10 people as regular users and would actually prefer them to be members. Is there a way to change that at this time, or is the member option unusable? |
som
Famundo Staff
4 post(s)
|
Hi MandyF, It seems that the Adding a Member e-mail notification was broken a while ago. This is now fixed, and will be in the next patch release (should be up in a few hours to a day). Sorry for the inconvenience. Regards. |
