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Import not working

 
Avatar LADYDOC2 4 post(s)

I put an event on my calendar then exported so I would have the correct format for importing events. The import still does not work. When I click on “save” it does nothing, no popup, nothing.

Help!

 
Avatar Cosmin Famundo Staff 293 post(s)

Hi,

Can you give it another try please? Let us know if you have further issues.

Cosmin

 
Avatar Rodney 4 post(s)

Hi Cosmin, I have also used the export / import feature and find that when clicking save I get a brief blue bar showing progress of some sort, then nothing, othertimes I get a popup box showing % complete and then an error message telling me the date is in the wrong format, the date one seems to be related to selecting a calendar that was not originally selected for the export.

Anyway, once the import has completed I look at the calendar and the new appointment I had created does not display, but when I export the file again, there is my appointment record. Maybe it doesn’t display because the export / import doesn’t have a field relating to who the appointment is assigned to?

Rod

 
Avatar Cosmin Famundo Staff 293 post(s)

Hi.

Are you exporting as CSV or ICS ?

Cosmin

 
Avatar LADYDOC2 4 post(s)

I FINALLY got my CSV imported and the calendar is set to public but the events are not there unless I am logged in. So now what??

 
Avatar Cosmin Famundo Staff 293 post(s)

Hi,

Probably the events are not public. Only your Calendar. We have 2 levels of security (one for the Calendar and the other for the events itself).
If your calendar was set to public before importing those events, the events should be public as well, but probably you changed it after the import. Please check the events.

Regards,
Cosmin

 
Avatar LADYDOC2 4 post(s)

I was sure to set the events to public in the csv file before importing. Under the column “Private” they are all “FALSE”. But when I go into the calendar, logged in, and look under the Edit function they are only set to be viewable to All Staff. I need them all public. How can that be done while importing? I’ve got 100 or so events and don’t wish to have to change them all 1 by 1…

Now, I just exported everything to look at in in csv and somewhere in the process of importing/exporting all of my Private column FALSE’s were changed to TRUE. This is SO frustrating!!!!!!

 
Avatar Cosmin Famundo Staff 293 post(s)

Hi,

Not sure if you received our email reply so I’m writing here as well.
Please send us on the support email address that particular file so we can have a look at it.

Regards,
Cosmin

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